Frequently Asked Questions - FAQ's
I don't want to Fundraise or Form a Team can I still donate or participate in the Walk? Yes! Click Here to register as an Individual, Couple, Family or Group
Who is Donor Drive? DonorDrive® Social Fundraising is online software for peer-to-peer fundraising and event registration. Buddy Walk® participants are using DonorDrive to sign up their family team, create fundraising pages and celebrate their participation with close friends over their social channels. NDSS has chosen DonorDrive as the preferred vendor for registration and fundraising software.
How do I register for DSA's Step Up for Down Syndrome 2016 Buddy Walk online? Go to the register now button and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.
What is unique about this website? This website is so unique because it offers the capability for individuals to not only register for the event, but also to collect donations from their friends and family through a much more efficient mechanism. Down Syndrome Alabama Staff and the event Participant can track the progress of donation collections through viewing secured online reports.
Is my information secure? Yes. DonorDrive has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.
What is the long website address for that I received in my confirmation receipt? This website address is your personal url and it will take you to your personal donation page. This address link is automatically included in any emails that are sent through your email center after you have logged into the website. You can also copy and paste this link into any other form of email.
Can I change my personal URL? Once you are registered, log in to your Dashboard you will have the opportunity to create a personal url (customized portion of the link after the last forward slash) Go to the event site, click participant login on the top left hand corner of the home page. Once you are logged into your personal fundraising page go to Profile under Welcome (Your Name). Once you get to the Profile tab, click on the button on the bottom right hand side that says (Your Fundraising Page). A drop down list will show and you will select Edit Your Page. Your personal URL is going to show with an option to change it. Make the change to a new URL then go to the bottom of the page and click Save Changes button.
Can friends and family make a donation to a Participant by going through the main website? Yes. On the home page of the website, friends and family can locate a Participant by clicking on the "Donate Now" button and searching for the name of the person on the search box. By typing in the name of the Participant, they will be directed to the Participant's personalized pledge page.
Is a portion of the registration fee a donation? Yes you do not receive any service or goods for your registration fee. As a result, your registration is tax-deductible. Your registration fee will not count towards your fundraising total. Only a portion of the T-shirt donation is tax deductible it will be reflected on your receipt.
Why is the "Search Box" not finding a Participant that I know has registered? You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive.
How can I see who has donated to me? Go to the Donations section on the top of the site after you have logged in to your Dashboard. Click on “Donations Received” from the drop down list to view your list of donors.
I forgot my Username and Password. How can I find out what they are? Click on “Participant Login”, if you forgot your password click on the “forgot password” link. You will receive an email with your username and password.
All of my Donors are not showing up on the scroll mechanism. Why? As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.
Will DonorDrive put my name on various mailing lists? Donor Drive division collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.